Terms of service
Welcome to ELVARA. These Terms of Service govern your use of the ELVARA online store and your purchase of products from us.
By using this website or placing an order, you agree to these Terms of Service.
1. About ELVARA
ELVARA is an online retailer based in Cape Town, South Africa, selling electronics, car gadgets and related products.
For customer enquiries, please contact us at:
Email: mattrussell737@icloud.com
Location: Cape Town, South Africa
2. Products
We make reasonable efforts to ensure that product descriptions, photographs, specifications and prices displayed on our website are accurate. Product appearance may vary slightly from photographs.
Customers should ensure that a product is suitable for their intended use before purchasing it, particularly where products are intended for use in vehicles or with other electronic equipment.
3. Orders
Placing an order constitutes an offer to purchase the selected products.
We reserve the right to decline or cancel an order where, for example:
- a product is unavailable;
- there is an obvious pricing or product description error;
- we are unable to verify the order or payment;
- the order appears fraudulent or unauthorised; or
- circumstances outside our reasonable control prevent fulfilment.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order, subject to applicable law.
4. Prices and payment
All prices displayed on the website are in South African Rand (ZAR), unless otherwise stated.
Payment must be successfully completed before an order is processed for delivery.
ELVARA reserves the right to correct pricing errors before an order is fulfilled, subject to applicable law.
5. Delivery
ELVARA delivers to addresses within South Africa.
Delivery times and delivery charges will be communicated or displayed during the purchasing process where applicable.
Delivery times may be affected by circumstances outside ELVARA’s reasonable control, including courier delays, incorrect delivery information, severe weather, strikes or other unforeseen events.
Customers are responsible for providing an accurate delivery address and contact information.
6. Returns, refunds and defective products
ELVARA does not offer returns or refunds solely because a customer has changed their mind, selected the wrong product or no longer wants the product, except where required by applicable law.
Nothing in these Terms limits or excludes any consumer rights that cannot legally be excluded, including applicable rights relating to defective, unsafe or unsuitable goods.
If you receive a product that is defective, damaged, unsafe, not as described, or otherwise does not comply with applicable legal requirements, please contact us at mattrussell737@icloud.com as soon as reasonably possible with your order details and information about the problem.
We will assess the issue and provide the appropriate remedy required by applicable South African law.
7. Product use and safety
Customers are responsible for using products in accordance with the manufacturer’s instructions, warnings and specifications.
For automotive products, customers should ensure that the product is compatible with their vehicle before installation or use.
Where professional installation is recommended, customers should consider using a suitably qualified installer.
ELVARA is not responsible for damage caused by incorrect installation, misuse, modification, abuse or use contrary to the manufacturer’s instructions, except to the extent that liability cannot lawfully be excluded.
8. Website use
You agree not to misuse this website, interfere with its operation, attempt to gain unauthorised access to systems or accounts, or use the website for fraudulent or unlawful purposes.
9. Intellectual property
The ELVARA name, branding, website content, photographs, graphics, product descriptions and other original material on this website may be protected by intellectual property laws.
You may not reproduce, copy, distribute or commercially exploit such material without permission, except where permitted by law.
10. Limitation of liability
Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under South African law.
Subject to the above, ELVARA will not be responsible for losses arising from misuse, unauthorised modification, incorrect installation or use of products contrary to supplied instructions, except where such exclusion is prohibited by law.
11. Privacy
Personal information submitted through the website is handled in accordance with our Privacy Policy.
12. Changes to these Terms
ELVARA may update these Terms from time to time. The version published on this website will apply to transactions entered into after the updated Terms take effect.
13. Governing law
These Terms are governed by the laws of the Republic of South Africa.
14. Contact
For questions, complaints or support, please contact:
ELVARA
Cape Town, South Africa
Email: mattrussell737@icloud.com
