Refund policy
ELVARA Return and Refund Policy
Last updated: 14 August 2026
ELVARA does not accept returns or provide refunds solely because a customer has changed their mind, ordered the wrong product or no longer wants the product, except where a return, replacement or refund is required by applicable South African law.
Defective, damaged or incorrect products
If your product arrives damaged, defective, unsafe, materially different from its description, or otherwise does not comply with applicable legal requirements, please contact us at:
Please include:
- Your order number
- Your name
- A description of the problem
- Photographs or videos showing the issue, where appropriate
We may request additional information or an opportunity to inspect the product.
Where a return, repair, replacement or refund is required by applicable law, ELVARA will provide the appropriate remedy.
Products damaged through misuse
A return, repair, replacement or refund may not be available where a problem has resulted from misuse, abuse, accidental damage, unauthorised modification, incorrect installation, improper handling or failure to follow manufacturer instructions, to the extent permitted by law.
Refunds
Where a refund is legally required or otherwise approved by ELVARA, the refund will be processed using the applicable payment method or another appropriate method agreed with the customer.
Contact
For return or refund enquiries:
Email: mattrussell737@icloud.com
ELVARA
Cape Town, South Africa
